Non-Discrimination & Cultural Competency Pharmacy Compliance

COMPLIANCETrack EssentialsCOMPLIANCETrack Deluxe

Everyone knows it is illegal to discriminate against anyone seeking healthcare on the basis of race, color, national origin, sex, age or disability.

But as a Pharmacy owner, are you fully compliant?

healthcare discrimination compliance, pharmacy compliance

Pharmacy Discrimination & Cultural Competency Compliance

A final rule issued by the federal government regarding nondiscrimination of employees affects every healthcare business including Pharmacies. This regulation from HHS (Section 1557 of the Patient Protection and Affordable Care Act) outlines requirements to ensure equality and access with healthcare services. The final rule was effective July 18, 2016 and Pharmacies will need to take steps to comply with it.

Section 1557 makes it illegal to discriminate against anyone seeking healthcare on the basis of race, color, national origin, sex, age or disability. While nondiscrimination practices are already commonplace in Pharmacy, this regulation requires specific documents to be offered/posted. The services your Pharmacy will provide need to be posted as well stating the accessibility ensured to patients (including, but not limited to individuals with Limited English Proficiency and persons with disabilities).

This program will also educate Pharmacy professionals on the importance of cultural competency in providing effective patient care.

Cultural Competency: The population demographics in the U.S. are changing.  In order to continue providing effective
communication with patients, Pharmacists must learn to develop methods to improve their cross culture communication skills.  Ways to assess personal cultural competency levels and methods to improve competency skills are important aspects of a cultural competency compliance program. Common barriers to cross‐cultural communication should be addresses and tools available to Pharmacists in order to overcome these barriers. Cultural competency is a continual process. Pharmacists must continue to learn about different cultures because being culturally competent can aid Pharmacists in better, more effective communication with their patients.

The PRS CULTURETrack program provides written processes, associated documentation and related employee training for these requirements.

Need additional information about this program or any other Pharmacy Compliance and Credentialing services or products? Contact our compliance specialists today.  And remember, our specialists can help you even if you are already working with another compliance program.

Contact Us

P.O. BOX 852
201 Depot Street, Suite 200
Latrobe, PA 15650

Phone: 800-338-3688
Fax: 724-539-1388