Non-Discrimination & Cultural Competency Training – Pharmacy Compliance

Everyone knows it is illegal to discriminate against anyone seeking healthcare on the basis of race, color, national origin, sex, age or disability.

But as a pharmacy owner, are you fully compliant?

Pharmacy Discrimination & Cultural Competency Compliance

Section 1557 of the Patient Protection and Affordable Care Act issued by the federal government regarding nondiscrimination of employees affects every healthcare business, including pharmacies. The regulation outlines requirements to ensure equality and access to healthcare services. Section 1557 also makes it illegal to discriminate against anyone seeking healthcare based on race, color, national origin, sex, age, or disability. The PBMs and NCPDP are also asking if your pharmacy has a Cultural Competency or Nondiscrimination Program

The population demographics in the U.S. are changing, and pharmacy needs to ensure their employees understand and are practicing cultural competencies.  In addition, pharmacists must have methods to improve their cross-cultural communication skills to continue providing effective communication with patients. These skills will assist in overcoming barriers that may prevent patients from properly utilizing the medication and services provided by the pharmacy.

The PRS CULTURETrack program provides written processes, associated documentation and related employee training and tools to help your pharmacy meet the cultural competency and nondiscrimination requirements requested during the initial and annual pharmacy credentialing processes.